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Shipping & Return

Last updated: October 2026

Delivery

Delivery and installation are arranged with you after your quotation is accepted. We will agree a suitable date and time.

Returns

If a product is faulty or not as described, contact us promptly and we will arrange a repair, replacement or refund as appropriate.

Made-to-measure items

Items made to measure, such as curved stair lifts, cannot normally be returned unless faulty.